Refund policy
📌 Refund & Warranty Policy
Return / Exchange / Refund Policy
This policy applies exclusively to purchases made on our official website addiesdivewatches.com.
You may request a return, exchange, or refund within 30 calendar days from the delivery date (based on the logistics record).
We accept returns in cases such as:
• Product functional or quality issues
• Damage caused during transportation
• Wrong item received
We also accept non-quality based returns (e.g., change of mind, wrong item ordered).
※ Return shipping and possible restocking fees may apply.
Important Notes (Conditions Not Eligible as Quality Issues)
1️⃣ Damage caused by improper use, accidents, unauthorized repair or modification, or any man-made factors
2️⃣ Items sold with known and declared defects (e.g., B-stock, visible cosmetic flaws stated before purchase)
→ Such defects cannot serve as reasons for return/exchange
3️⃣ Color difference due to lighting or screen display differences
→ Not considered a quality problem
Requirements for Accepted Returns
To qualify for a return or exchange, items must:
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Be returned within 30 calendar days
-
Remain in unused, original condition
– No scratches, stains, cosmetics, or alteration -
Include complete original packaging
– Watch box, protection films, tags, manuals, accessories
– ⚠️ Please do not stick labels directly on the watch box -
Include any gift(s) received from promotions
– If missing or damaged, the gift’s value may be deducted from the refund
Non-qualifying items may not be accepted and may be returned to the customer at their cost.
Return Methods Accepted ✔
We accept returns shipped via:
• Standard postal mail
• Registered mail
• Express courier services
(Shipment tracking is strongly recommended to avoid lost packages.)
Return Instructions & Refund Time
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Contact our team at support@addiesdivewatches.com
Provide your order number & issue description -
Follow return instructions provided by our team
-
Once received and inspected:
→ Refunds are issued within 2 business days
Actual arrival time depends on your bank/payment platform
Estimated 5–15 business days for completion.
Warranty Policy（2-Year Limited Warranty）
All watches purchased from addiesdivewatches.com are covered for 2 years from delivery date.
Warranty covers:
✔ Movement failure under normal use
Warranty does not cover:
✘ Man-made damage, unauthorized opening or modification
✘ Cosmetic components (crystal, case, bezel, strap, crown, coating, etc.)
✘ Water damage caused by incorrect crown usage or exceeding depth rating
If warranty service is needed, customers may be required to ship the watch to our designated service facility —
processing follows the same steps as the above return procedure.